Privacy Policy

Nara Studio ("we", "us", "our") operates this website and online store (the "Services") through our custom commerce API and storefront.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit, interact with, or make a purchase from our Services, or otherwise communicate with us.

If there is any inconsistency between our Terms & Conditions and this Privacy Policy, this Privacy Policy applies to the extent of the inconsistency in relation to personal information handling.

By using our Services, you acknowledge you have read and understood this Privacy Policy.

1. What personal information we collect

"Personal information" means information that identifies you or could reasonably identify you. Depending on how you interact with us, we may collect the following types of personal information:

Contact and order details: name, email address, phone number, billing and shipping address, and order details (items purchased, returns, exchanges).

Payment information: payments are processed by our secure payment provider. We do not store full payment card details. We may receive limited payment information such as payment confirmation and transaction reference details.

Account information (if you create an account): login details (such as email and password) and preferences (for example, saved addresses).

Communications: information you provide when contacting us, such as customer support enquiries.

Device and usage information: IP address, browser and device type, pages viewed, interactions, referral source, cookies and similar identifiers.

2. How we collect personal information

We collect personal information:

• directly from you, such as when you purchase, subscribe, create an account, or contact us
• automatically through our Services, such as cookies, analytics and similar technologies
• from service providers that help us operate the Services, such as payment, fulfilment, email and analytics providers
• from third parties where you have permitted them to share information with us, such as social platforms if you use a social login or interact with our ads

3. Why we collect and use personal information

We use personal information to provide and operate the Services, including processing orders and payments, delivering products and providing tracking, providing customer support, managing returns and refunds, and communicating about your order.

We also use information to maintain and improve website performance and user experience, detect and help prevent fraud, misuse, security incidents, and unlawful activity, and enforce our Terms & Conditions and policies.

If you subscribe, we may send emails about new releases, restocks, and brand updates. We may also show relevant ads or measure ad performance where enabled. You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

4. When we disclose personal information

We disclose personal information only as needed to operate our business and provide the Services, including to payment, shipping and fulfilment providers, IT and security providers, customer support tools, and analytics and marketing partners such as Google, Meta, Klaviyo or similar tools if enabled.

We may also disclose personal information if required by law, court order, or regulatory request; to protect the rights, safety, and security of our customers, our business, or others; or as part of a business restructure, sale, or transfer.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with this Privacy Policy and, where applicable, the Australian Privacy Principles.

6. Cookies and similar technologies

We use cookies and similar technologies to operate our store, remember preferences, analyse performance, and support marketing where enabled.

You can manage cookies through your browser settings. Blocking cookies may affect some site functionality.

7. Direct marketing choices

If you have subscribed to receive updates, we may send marketing communications by email, and other channels if you opt in. You can opt out at any time via the unsubscribe link in any marketing email, or by contacting us at hello@narastudio.com.au.

Even if you opt out of marketing, we may still send essential messages such as order confirmations and shipping updates.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as needed to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements and policies.

9. Access, correction, and complaints (Australia)

You may request access to, or correction of, the personal information we hold about you by contacting us at hello@narastudio.com.au.

If you have a complaint about how we handle personal information, please contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Children

Our Services are not intended for children and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

11. Third-party sites

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing them with personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the updated policy on this page and update the “Last updated” date.

13. Contact us

If you have questions about this Privacy Policy or your personal information, contact us at hello@narastudio.com.au.